How to Retain Customers in eCommerce

Build Long-Lasting Experiences and Improve Your LTV

Get answers to your most relevant questions to be able to engage and retain your eCommerce customers.

Predict Churn

Predict Next Purchase

Predict Recommendations

Predict Upsell Opportunities

Do you want to know which customers are at risk of churn? Do you want to learn how to retain customers in eCommerce? Which customers are worth contacting? How can you make special offers to retain customers? Maybe you want to know which customers will make a purchase soon and which products you can suggest to them for upselling. If so, keep reading!

Churn Reduction: Predict Which Customers Are Most Likely to Churn​

Which customers are at risk of churn? Which customers are worth contacting? How can you make special offers to retain customers?

Track and forecast customer churn, which are those customers that won’t be purchasing again. Recency, frequency, and monetary segmentation let you prioritize churn according to customer importance. React in time, prevent churn, and increase the lifetime value of your eCommerce.

Discover how to retain customers in eCommerce!

Predict Which Customers Will Make a Purchase Soon

Which customers will make a purchase soon? Which products can you suggest to them for upselling?

Thanks to machine learning technology, Shimoku’s engagement suite is able to make highly accurate predictions about what customers will make a purchase soon and how much money they’ll spend.

With our predictions, you can focus on those segments of customers that will make a purchase soon. You can also focus on their counterparts, those customers that are unlikely to purchase soon, to increase their purchase frequency.

Predict Recommendations & Upsell Opportunities​

We can predict your upsell opportunities with great accuracy thanks to our machine learning technology. This includes which customers could be potentially interested in what, to offer them new products to increase their basket size.

Using our predictions, you can find those segments at risk of churn or customers that will make a purchase soon. Create targeted upsell offers to increase brand awareness and customer satisfaction, which will increase customer retention and LTV through churn reduction.

Retain, Engage and Upsell better

Integrate in just a few clicks

Receive smart notifications via email or Slack!

Get started Right Now